At VASVI, we take great care in inspecting and packing our products. However, if for any reason you are not entirely satisfied with your product, we'll be glad to rectify the problem or exchange the product.
7-Days Returns and Exchange Policy:
If you are not satisfied with your product, you can return it to us within 7 days from the date the order is delivered. You will receive Vasvi Credits for the full merchandise value, which can be used to purchase other products from our website.
Terms and Conditions of Vasvi Credits:
- Vasvi credits will be valid for 45 days from the date of issuance.
- Vasvi credits can be used to purchase other products from our website.
- Vasvi credits cannot be encashed or transferred to another person/account.
- Vasvi credits can only be used for shopping on our website.
For Registered Users:
Steps to initiate a return:
1. Visit your 'My Accounts' section after logging on to our site.
2. Choose 'Orders' and select the order you want to return.
3. Click on the return button for each item you want to return.
4. Enter all required fields and click on the 'Confirm Return' button.
5. You will receive an automated email sharing the RMA number (Return Number).
6. You can track the return status under the 'Return Request' tab in your account.
For Guest Users:
If you would like to return an order:
1. Reach out to our customer support team via email: vasvijaipur@gmail.com
2. Call or WhatsApp: +916375565058
Return Conditions:
To ensure a hassle-free return experience:
- Ensure the product is unused and in the same condition as you received it.
- Return the product in its original packaging, along with the tags.
Quality Check:
Once we receive the returned products, they will undergo a quality check from our Quality Assurance team. On successful quality check, we will approve your return request and issue Vasvi Credits.
Contact Us:
If you have any queries, feel free to reach our customer support team via:
Support Email: vasvijaipur@gmail.com
Call or WhatsApp: +916375565058
